Bitbuffs Technologies Private Limited (“us”, “we”, or “Pulse”, which also includes its affiliates) is the author and publisher of the internet resource www.pulsedigitalclinic.com (“Website”) on the world wide web as well as the software and applications provided by Pulse at https://mydigitalclinic.net, including but not limited to the mobile application ‘Pulse’, and the software and applications of the brand names ‘Pulse’ (together with the Website, referred to as the “Services”).
This Agreement, among other things, provides the terms and conditions for use of Subscription Services, primarily a web based practice management hosted and managed remotely through the website. The site www.pulsedigitalclinic.com and https://mydigitalclinic.net are owned and operated by Bitbuffs.
1.YOUR AGREEMENT WITH Bitbuffs
You acknowledge that you will be bound by this Agreement for availing any of the Subscription Services offered by us.
Your access to use the Subscription Services will be solely at the discretion of Bitbuffs.
2.WHO IS Bitbuffs?
Bitbuffs is the author and publisher of the software Pulse and its variants, editions, addons, and ancillary Subscription Services or services (including all files and images contained in or generated by the software, and accompanying data, together the “Software”). The Subscription Services have been designed for use at businesses, institutions, establishments and organisations engaged in the healthcare practices (“Practices”) by healthcare providers (“Practitioners”, which term shall also include designated associates of the healthcare providers who would use Software), and clients of the healthcare providers (“End-Users”, which term shall also include members of public who search for Practitioners on the website anonymously or as a registered user of the Service) to find, manage and organise information including but not limited to personal or nonpersonal information, practice and business information, appointments, prescriptions, medical records, billing, inventory and accounting details. All users of the Subscription Services are together termed as (“Users”or “you” or “your”).
Pulse makes no express or implied representations or warranties about its Subscription Services and disclaims any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or noninfringement. Pulse does not authorize anyone to make a warranty on Pulse’s behalf and you may not rely on any statement of warranty as a warranty by Pulse.
You must be 18 years of age or older to register; use these Subscription Services in any manner. By registering, or accepting this Agreement, you represent and warrant to Pulse that you are 18 years of age or older, and that you have the right, authority and capacity to use the Subscription Services available through the Pulse and agree to and abide by this Agreement. You also represent and warrant that you are not a person barred from receiving the Subscription Services under the laws of India or other countries including the country in which you are resident or from which you use the Subscription Services.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to:
the Indian Contract Act, 1872,
the (Indian) Information Technology Act, 2000, and
the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
A condition of the User’s use of and access to the Subscription Services available provided by Pulse to Users is the User’s acceptance of this Agreement. Any User that does not agree with any provisions of the same is required to leave this computer resource/the Subscription Services immediately and immediately discontinue use of all Subscription Services available at the Pulse.
Pulse authorizes the User to view and access the content available on the Subscription Services solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Subscription Services, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Subscription Services (collectively, "Pulse Content"), are the property of Bitbuffs and are protected under copyright, trademark and other laws. User shall not modify the Pulse Content or reproduce, display, publicly perform, distribute, or otherwise use the Pulse Content in any way for any public or commercial purpose or for personal gain.
Multiple Users are not permitted to share the same/single login.
If you are an employee, associate, consultant, intern or are in any way associated to the Practitioner that has subscribed to the Subscription Services and the subscribing Practitioner has authorized you, explicitly or implicitly, to use the Subscription Services, this Agreement is a threeway agreement between you, the Practitioner and Pulse. Both the Practitioner and Bitbuffs may seek recourse against you for any violation of the terms of this Agreement.
Users may not transfer (including by way of sublicense, lease, assignment or other transfer, including by operation of law) their login or right to use the Subscription Services to any third party. You, the User, are solely responsible for the way anyone you have authorized to use the Subscription Services and for ensuring that all of such Users comply with all of the terms and conditions of this Agreement. Any violation of the terms and/or conditions of this Agreement by any such User shall be deemed to be a violation thereof by you.
You agree that any registration information you give to Bitbuffs will always be true, accurate, correct, complete and up to date, to the best of our knowledge. Any phone number used to register with the Subscription Services be registered in your name and you might be asked to provide supporting documents to prove the same.
You agree that you will not use the Subscription Services provided by Bitbuffs for any unauthorized and unlawful purpose. You will not impersonate another person, including, without limitation, a Practitioner, a Practice or User.
You agree not to access (or attempt to access) any of the Subscription Services by any means other than through the interface that is provided by Pulse, unless you have been specifically allowed to do so in a separate agreement with Pulse.
You agree that you will not engage in any activity that interferes with or disrupts the Subscription Services (or the servers and networks which are connected to the Subscription Services).
You agree that you will not reproduce, duplicate, copy, transfer, license, rent, sell, trade or resell the Software or any other Subscription Services for any purpose whatsoever.
You shall indemnify Bitbuffs for any claims, losses or damages, or for the costs of any regulatory or court proceedings suffered by Bitbuffs as a result of your breach under any applicable law.
You expressly acknowledge and agree that your use of the Subscription Services is at your sole risk and that the Subscription Services are provided "as is" and "as available”.
You agree that you will not make any unsolicited calls or use any information displayed on the Pulse, an online platform; to breach any applicable rules and guidelines related to unsolicited commercial communications, including but not limited to regulations & guidelines such as TRAI guidelines for telemarketers, or otherwise violate applicable law while using the Subscription Services.
You agree that this Agreement and the Subscription Services of Bitbuffs are subject to any modification, or may be removed by Bitbuffs, as a result of change in government regulations, policies and local laws as applicable.
You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any login you use to access the Software.
Your use of each Subscription Service confers upon you only the rights and obligations relating to such Subscription Service, and not to any other Subscription Service or service that may be provided by Pulse.
Use of Subscription Services
Pulse provides Software through its website, as a Software as a Service (SaaS) model. Pulse is not responsible for and does not deal with any of patient managed by User through the website or native mobile applications and only provides Software to User through the website and native mobile applications.. To the extent User uses such software or downloads such software from the website, the software, will be deemed to be licensed to User by Pulse, for providing Subscription Services to User and enabling User to use those Software only. Pulse does not transfer either the title or the intellectual property rights to the Software and other its Subscription Services, and Pulse (or its licensors) retain full and complete title to the Software as well as all intellectual property rights therein. User agrees to use the Subscription Services and the materials provided therein only for purposes that are permitted by: (a) this Agreement; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. Information provided by a User to Pulse may be used, stored or republished by Bitbuffs or its affiliates even after the termination of these terms of Service.
Pulse may offer at its discretion, a free trial of its Subscription Services for a specified time period. Users of the Software during the trial period are bound by the terms of this Agreement and any applicable law, regulation and generally accepted practices or guidelines in the relevant jurisdictions. Any data User enters into the Software, and any customizations made to the Software by or for User, during User’s free trial will be permanently lost at the expiry of the specified time period unless the User upgrades his/her/its subscription to one of the User Plans. Pulse does not provide any warranty during the trial period.
Pulse offers its Subscription Services on as is basis and has the sole right to modify any feature or customize them at its discretion and there shall be no obligation to honour customization requests of any User. The subscription fee hence charged is exclusive of any customisation costs.
User shall not access the Subscription Services of Pulse if the User or the organisation that he/she/it represents is Pulse’s direct competitor, except with Pulse’s prior written consent. In addition, the User shall not access the Subscription Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
Pulse provides, at its discretion basic support for the Subscription Services at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the Subscription Services available 24 hours a day, 7 days a week, except for (i) planned downtime (of which Pulse shall give at least 8 hours’ notice to Users via the Subscription Services and which Pulse shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Indian Standard Time (IST) Friday to 6:00 a.m. Indian Standard Time (IST) Monday), or (ii) any unavailability caused by circumstances beyond Pulse’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Pulse will provide the Subscription Services only in accordance with applicable laws and government regulations.
Notwithstanding anything to the contrary contained herein, Pulse does not warrant that its Subscription Services will always function without disruptions, delay or errors. A number of factors may impact the use of the Subscription Services (depending on the Subscription Services used) and native mobile applications and may result in the failure of your communications including but not limited to: your local network, firewall, your internet service provider, the public internet, your power supply and telephony services. Pulse takes no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control.
In the event the Software are not available due to apparent default at Pulse’s end or are rendered unusable, Pulse may at its discretion extend the subscription period of the Practitioner only by such number of calendar days when the Subscription Services were not available. However, you shall agree that Bitbuffs is not responsible and will not be held liable for the any failure of the intermediary services such as, internet connectivity failure or telephonic disconnections.
The Subscription Services may be subject to certain limitations, such as, limits on disk storage space, on the number of calls Users are permitted to make against Pulse’s application programming interface, and, other limitations dependent on the ‘User Plan’, for example, number of SMS, number of appointments, number of users or accounts, validity of subscription and any other limitations. Any such limitations are specified in the User Plans. The Subscription Services have been designed to provide realtime information to enable User to monitor such User’s compliance with such limitations.
Notwithstanding anything to the contrary contained herein, Practitioner alone shall be liable for Practitioner’s dealings and interaction with patient, his/her representatives or affiliates, searching for Practitioners through the Website (the “EndUser”). contacted or managed through the Software and Pulse shall have no liability or responsibility in this regard. Pulse does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or detail provided by End-Users or any third party through the Subscription Services. The Subscription Services are not intended for and must not be used for emergency purposes such as emergency appointments, emergency healthcare procedures or any other emergency situations.
Pulse may, at its sole discretion, suspend User’s ability to use or access the Subscription Services at any time while Pulse investigates complaints or alleged violations of this Agreement, or for any other reason.
Pulse reserves the right to use all information captured in its Subscription Services in anonymised form for the purpose of its Subscription Services improvements, and providing analytics and businesses intelligence to the third parties. On the basis of such information, Pulse tries to make its Subscription Services more useful in following way:
Promotion of new Subscription Services,
Analysing software usage patterns for improving Subscription Services design and utility;
Analysing anonymised patients’ information for research and development of new technologies and any other Subscription Services offerings;
Users can use the rectification tools provided by Pulse or contact Pulse immediately for rectifications. Pulse shall bear no liability or responsibility in this regard.
Pulse reserves the right to use the following types of information stored in our software:
End-Users’ demographic information as anonymised form;
End-Users’ information in relation to his health and history (anonymised form);
Pulse reserves the right to add new functionality, remove existing functionality, and modify existing functionality to its Subscription Services as and when it deems fit, and make any such changes available in newer versions of its Subscription Services or native mobile application or all of these at its discretion. All Users of its Subscription Services will be duly notified upon release of such newer versions and Pulse reserves the right to automatically upgrade all Users to the latest version of its Software as and when it deems fit.
Subscription Term is the number of months for which the Practices purchase the subscription for using the Software.
Collection, Use, Storage and Transfer of Personal Information
The type of information collected from Users, including sensitive personal data or information;
The purpose, means and modes of usage of such information; and
How and to whom Pulse will disclose such information.
the fact that the information is being collected;
the purpose for which the information is being collected;
the intended recipients of the information;
the name and address of the agency that is collecting the information and the agency that will retain the information; and
the various rights available to such Users in respect of such information.
Each Practice and its users of Software will be responsible for obtaining explicit consent from their End-Users before storing any EndUser information in Software.
Pulse shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Pulse or any other person acting on behalf of Pulse.
The User is responsible for maintaining the confidentiality of the User’s login account access information and password. The User shall be responsible for all usage of the User’s login or password, whether or not authorized by the User. The User shall immediately notify Pulse of any actual or suspected unauthorized use of the User’s login or password. Although Pulse will not be liable for your losses caused by any unauthorized use of your account such as stolen or hacked passwords, you may be liable for the losses to Pulse or any others parties due to such unauthorized use.
If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Pulse has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pulse has the right to discontinue the Subscription Services to the User at its sole discretion.
Pulse may, at its discretion, use information stored in its Subscription Services from time to time for the purposes of debugging customer support related issues.
As mandated by Regulation 3(2) of the IG Rules, Pulse hereby informs the User that the User is not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
belongs to another person and to which the User does not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee (or EndUser or User) about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
The User is also prohibited from:
violating or attempting to violate the integrity or security of the Subscription Services or any Pulse Software;
transmitting any information (including job posts, messages and hyperlinks) on or through the Subscription Services that is disruptive or competitive to the provision of Subscription Services by Pulse;
intentionally submitting on the Subscription Services any incomplete, false or inaccurate information;
making any unsolicited communications to other Users;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Service;
attempting to decipher, decompile, disassemble or reverse engineer any part of the Subscription Services unless explicitly permitted by Pulse;
copying or duplicating in any manner any of the Pulse content or other information available from the Service;
framing or hotlinking or deeplinking any Pulse content.
circumventing or disabling any digital rights management, usage rules, or other security features of the Software.
Pulse, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in S. 6.2 above, shall be entitled to disable such information that is in contravention of S. 6.2. Pulse shall be entitled to preserve such information and associated records for at least 90 (ninety) days for service on to governmental or investigative authorities for investigation purposes.
Pulse respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights.
The User shall not hold Pulse responsible or liable in any way for any disclosures by Pulse under Regulation 6 of the SPI Rules.
The Software provided by Pulse or any of its licensors or providers are provided "as is”," as available”, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and noninfringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Pulse does not provide or make any representation, warranty or guaranty, express or implied about the Subscription Services. Pulse does not verify any content or information provided by Users on its Subscription Services and to the fullest extent permitted by law, disclaims all liability arising out of the User’s use or reliance upon the Subscription Services, , the Pulse Content, representations and warranties made by the Users or the content or information provided by the Users on the Subscription Services or any opinion or suggestion given or expressed by Pulse or any User in relation to any User or Subscription Services provided by such User.
Pulse assumes no responsibility, and shall not be liable for ways in which EndUser data is used by Practitioners and other authorized users of Software at a Practice. It is the responsibility of the Practice alone to ensure that the EndUser data either stored in Software or taken out from Software by printing or exporting to PDF, CSV or any other computer file format or data stored offline in mobile devices of users accessing Software through mobile applications published by Pulse, is used in compliance to local privacy laws applicable to the Practice’s business transactions with End-Users.
The Subscription Services of Pulse may be linked to the services of third parties, affiliates and business partners. Pulse has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such Subscription Services or made available by/through our Subscription Services. Inclusion of any link on the Subscription Services does not imply that Pulse endorses the linked site. User may use the links and these Subscription Services at User’s own risk.
Pulse assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Subscription Services or the downloading of any material, data, text, images, video content, or audio content from the Service. If a User is dissatisfied with the Service, User’s sole remedy is to discontinue using the Subscription Services of Pulse.
The Subscription Services may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Pulse representatives or agents, and their opinions or statements do not necessarily reflect those of Pulse, and they are not authorized to bind Pulse to any contract. Pulse hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
In no event, including but not limited to negligence, shall Pulse, or any of its directors, officers, employees, agents or content or service providers (collectively, the “protected entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Subscription Services or the content, materials and functions related thereto, User’s provision of information via the Subscription Services of the Pulse, lost business or lost sales, even if such protected entity has been advised of the possibility of such damages. In no event shall the protected entities be liable for provision of or failure to provide all or any Subscription Services by Practitioners to End-Users contacted or managed through the Service. In no event shall the protected entities be liable for or in connection with any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Subscription Services. In no event shall the total aggregate liability of the protected entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Subscription Services exceed, in the aggregate Rs. 1000.
In no event shall the protected entities be liable for failure on the part of the Users to provide agreed Subscription Services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the protected entities be liable for any comments or feedback given by any of the Users in relation to the Subscription Services provided by a User.
The listing order of Practitioners and/or Practices on the Subscription Services is based on numerous factors including End-Users’ comments and feedbacks. In no event shall the protected entities and the Pulse be liable or responsible for the listing order of Practitioners and/or Practices on the Service. Further, Pulse shall not be responsible for adverse feedback or comments, or ratings on the Subscription Services which are a subject matter of automated processes, and Pulse disclaims any liability for lost business or reputation of a User due to information, data or ratings that’s are available on the Service. Pulse at its discretion hold the sole right to display the listing order of the Practitioner and/ or Practices.
The reviews and the feedbacks are displayed by the Pulse at its discretion. You agree that Pulse may contact you through telephone, email, sms, or at your contact details for the limited purpose of:
Obtaining feedback in relation to Pulse’s Subscription Services; and/or
Obtaining feedback in relation to any Practitioners or the HCPs listed on the Service.
The protected entities and the Pulse shall not be liable for any act or omission of any other company or companies furnishing a portion of the Service, or from any act or omission of a third party, including those vendors participating in Pulse Subscription Services made to you, or for any unauthorized interception of Customer’s communications or other breaches of privacy attributable in part to the acts or omissions of Customer or third parties, or for damages associated with the Service, or equipment that it does not furnish, or for damages that result from the operation of Customer provided systems, equipment, facilities or services that are interconnected with the Service.
User agrees to indemnify and hold harmless Pulse, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party vendors, from claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/ its access to or use of Software, violation of this Agreement, or infringement, or infringement by any other user of his/her/its account, of any intellectual property or other right of any person or entity. Pulse will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
Pulse has a zerotolerance spam policy. Pulse employs controls on user permission to receive Content from Pulse’s Subscription Services and has easily accessible ways for users to block or not receive content if they chose to. However, Pulse’s policy on spam is clearly stated below:
Spamming is defined as the practice of (i) sending unsolicited messages, likely with commercial content, (ii) in large quantities (iii) to an indiscriminate set of recipients. The result of this practice is termed “Spam”.
The sender of any message deemed to be "spam" is liable for Rs. 5,000/ for each EndUser that receives each unauthorized message. The sender of ‘Spam’ will pay all fees owed to Pulse within thirty (30) days of such transmission.
10.Term, Termination and Disputes
This Agreement will remain in full force and effect while the User is a user of any of the Subscription Services in any form or capacity.
The User can request for termination of his/her/its membership with Pulse at any time by providing 30 (thirty) days’ prior written notice to support@Pulse.com. During this 30day period, Pulse will investigate and ascertain the fulfilment of any ongoing Subscription Services or pending dues related to subscription fees or any other fees by the User. Pulse may require the User to continue his/her/its subscription until the completion or termination of an ongoing Subscription Services or subscription period, should the situation warrant and at Pulse’s discretion. The User shall be obligated to clear any dues with Pulse for any of its Subscription Services for which the User has procured. Pulse shall not be liable to you or any third party for any termination of your access to the Site and/or the Subscription Services.
Pulse reserves the right to terminate any account in cases:
Pulse is unable to verify or authenticate any information provide to Pulse by a User; or
Pulse believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Pulse or are contrary to the interests of the Service.
Return of User’s Data: Upon request by a User made within 30 (thirty) days after the effective date of termination of a Subscription Services subscription due to nonpayment, Pulse will make available to the User for download a copy of such User’s data in comma separated value (.csv) format or any other format as determined by Pulse. After such 30 (thirty) days period, Pulse shall have no obligation to maintain or provide any of such User’s data and shall thereafter, unless legally prohibited, delete all User’s data in its systems or otherwise in its possession or under its control. In cases where User terminates the subscription voluntarily, it will be the sole responsibility of the User to make a copy of their data before terminating the subscription Users data will not be available after termination of subscription in such cases.
Pulse reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the Subscription Services and immediate termination of the User’s account with or without ability to access the Softwares, upon any breach by the User of this Agreement or if Pulse is unable to verify or authenticate any information the User submits to Pulse, or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for Pulse to provide the Subscription Services to the User.
This Agreement and any contractual obligation between Pulse and User will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Bengaluru, India.
Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
Any amendment in these Terms shall replace all previous versions of the same.
11.Theft of Subscription services
You agree to notify Pulse immediately, in writing or by mail to email@example.com or by calling Pulse customer care on +919408008792, if your content is stolen or if you become aware at any time that your account with any Subscription Service is being misused or being used fraudulently. When you call or write, you must provide your account details and a detailed description of the circumstances of the theft or fraudulent use of the Subscription Services. Failure to do so promptly or within a reasonably prompt time period after discovery of the improper use may result in the termination of your Subscription Services and additional charges to you. You will be liable for all use of the Subscription Services if your account is misused and also for any and all stolen Subscription Services or fraudulent use of the Service. Notwithstanding anything herein to the contrary, Pulse shall not be liable to extend the subscription period or waiveoff any fees on account of such theft or fraudulent use. This includes, but is not limited to, modem hijacking, wireless hijacking, or other fraud arising out of a failure of your internal or corporate security procedures. Pulse will not issue refunds for fraudulent use resulting from your negligent or wilful acts or those of an authorized user of your Subscription Services.
12.Misuse of Subscription services
13.Severability and Waiver
If any User has any question, issue, complaint regarding any of our Subscription Services, please contact our customer service at firstname.lastname@example.org.
If a User has any questions concerning Pulse, the Service, this Agreement, or anything related to any of the foregoing, Pulse can be reached at the following email address email@example.com or via the contact information available from the following hyperlink: www.pulsedigitalclinic.com/contact